Return & Refund Policy – Sailor Moon Hub

At Sailor Moon Hub, we value your satisfaction and are committed to resolving any issues you may encounter. Please review our return and refund policy below before initiating a request.

Table of Contents

Return Eligibility

We accept returns only under the following conditions:

The item arrived damaged.
There are defects in the print or manufacturing quality.
The product received is of the wrong size, color, design, or style compared to what was ordered.

Return Request Process

If your situation meets one of the above criteria, please follow these steps:

1️⃣ Submit a Return Request

You must request a return within 14 days of receiving your order.
Send an email to [email protected] with the following:
- Your Order ID
- Description of the issue
- Photos showing the problem (if applicable)

Requests made after 14 days from delivery may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.
Please make sure the item is safely packaged to avoid further damage during transit.

Return Address

Please send approved returns to:

10908 Westheimer Rd, Houston, TX 77042, USA

Note: We do not accept returns without prior authorization. Please contact us before sending anything back.

Refund Policy

Once your return is received and approved:

You will receive a full or partial refund, depending on the issue.
Refunds will be processed using the original payment method:
- PayPal: Refunds are typically processed immediately.
- Credit Card: May take 5–10 business days to appear on your statement.

Need Help?

We’re here for you! If you have questions or concerns about your return or refund, please contact us:

📧 Email: [email protected]

Thank you for shopping at Sailor Moon Hub! 🌙✨
We’re committed to making your magical experience worry-free.